Returns and Refunds
Extended returns during the festive season
During the festive season, deadline for returning items has been exceptionally extended to January, 31st. Customers may return to sender any purchases made between November, 24th and December, 31st.
Return and Refund Conditions
All products must be returned:
In their original packaging;
Without damage, unworn and unwashed, and complete with tags and any related accessories or instruction booklets;
We reserve the right to refuse your parcel and cancel reimbursement should one of the condition of our return policy not be fulfilled.
Right of withdrawal
Customers have 30 clear days upon receipt of their order to exercise their right to withdrawal without giving a reason therefor or incurring a penalty.
To exercise this right to withdrawal, we kindly invite you to email directly to our customer department:
The return must be shipped back within 14 clear days following the withdrawal day. The return cost remain at the customer’s expense.
According to ART. 12 of Our Terms and Conditions, we would like to remind you that the return costs are at your expense. furthermore, we recommend you to ship your return with a tracking number to make sure that your parcel is duly delivered.
Refund Methods
We will proceed to the refund of the returned items to the means of payment used for the purchase. Your refund will be processed within 7 days maximum upon receipt of your returned parcel in our logistic center
This processing deadline might be extended if severe weather, natural disasters, and other conditions beyond our control occurred.